Shell, one of the world’s largest companies, will utilize ISC-CX’s proprietary state-of-the-art measurement technologies and multi-lingual teams to conduct retail compliance audits and guest experience analysis.
ISC-CX, the leading provider of customer experience programs worldwide for over 20 years, announced that Shell selected ISC-CX to lead their Brand Audit and Guest Experience measurement and analysis programs in over 25 countries. Shell will leverage ISC-CX’s technologies and global teams to measure and further optimize the experience of Shell customers.
“We are more than excited to partner with Shell as both companies have a commitment to the delivery of outstanding customer experience,” said ISC-CX Global Client Services Director Christian Steinhauser. “Shell is globally known for providing customers with a high-quality, consistent experience at their stations. We will support this with CX measurement and analysis using our global app and our teams of experienced, multi-lingual service testers. Shell will receive rapid delivery of compliance and customer experience data as well as actionable insights.”
“ISC-CX were selected to be one of Shell Mobility’s measurement partners for the next 5 years, during a recent review of our customer experience measurement programmes.” said Craig Mundy - Shell global lead for customer experience mystery shopping. “ISC-CX have immediately been able to step up and deliver against our extremely important Brand and CX programmes globally. They have quickly understood our vision and got to work in helping us understand where we can do even more. ISC-CX have a skilled global team whom will be able to help us monitor the consistency of the Shell brand and customer experience provided at many of our service stations globally...”
