The global customer experience company ISC-CX, known for its leading Mystery Shopping programmes, has awarded the South Tyrolean IT companies ACS and Infominds the "ISC-CX Quality Partner" certificate for 25 years of successful collaboration.
ISC-CX conducts over 300,000 Mystery Shopping evaluations annually across more than 140 countries, supporting global brands in analysing, measuring and enhancing customer experiences at every touchpoint.
The award acknowledges the consistently high quality, reliability in data processing and a shared commitment to customer focus – key factors that have played a significant role in ISC-CX’s global success.
"Our longstanding partnership with ACS and Infominds is built on trust, innovation and a mutual commitment to quality – rooted in South Tyrol and grown beyond borders,” says Reinhold Auer, South Tyrolean native and founder of ISC-CX. “It’s a powerful message when you continue to break new ground together over decades, without ever losing sight of the fundamentals."
The partners are also delighted with the award:
Paul Schäfer, Managing Director of Infominds:
"We are proud to have been able to accompany ISC-CX for so many years - from start-up to global CX platform. This recognition is also a great affirmation for our teams."
Martin Plunger, Managing Director of ACS:
"A 25-year partnership is anything but a given these days. We’re all the more pleased that we’ve been able to grow alongside ISC-CX – both technologically and personally.”
Both companies impressively demonstrate how international excellence can arise from regional strength - supported by a shared understanding of quality and innovation.