---
title: Pinalli selects ISC-CX for customer experience program in Italy
description: ISC-CX partners with Pinalli in Italy to launch a mystery shopping program enhancing customer experience, service quality and retail insights.
---

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# [Pinalli selects ISC-CX for customer experience program in Italy](https://blog.isc-cx.com/resources/pinalli-selects-isc-cx-customer-experience-program-italy)

 Written by [Admin](https://blog.isc-cx.com/resources/author/admin) | Apr 28, 2026 12:00:01 PM

Munich/Basel, 28.04.2026 – ISC-CX is pleased to announce a new collaboration with Pinalli, one of Italy’s leading beauty retailers. As part of this partnership, ISC-CX will support Pinalli with a national [Mystery Shopping](https://www.isc-cx.com/solutions/mystery-shopping) program designed to help the company further strengthen its focus on customer experience across its store network in Italy.

The collaboration reflects Pinalli’s ongoing commitment to delivering high-quality service and reinforcing its position as a customer-focused leader in the beauty retail sector. ISC-CX will contribute its expertise in customer experience measurement, program refinement, and modern reporting solutions to support Pinalli with clear, actionable insights.

> *We are proud to partner with Pinalli on this important initiative. The company demonstrates a clear commitment to customer experience and service quality. Through our mystery shopping program, we translate customer expectations into actionable insights that drive continuous improvement.*

**Reinhold Auer,** Managing Director at ISC-CX

 With this collaboration, ISC-CX continues to strengthen its role as a trusted partner for retail brands seeking to improve customer experience through tailored mystery shopping programs and flexible reporting solutions.

### **About Pinalli **

Pinalli is one of Italy’s leading beauty retailers, with more than 100 beauty stores and a strong e-commerce presence. The company offers a wide selection of beauty, fragrance, skincare, and personal care products, with a clear focus on creating an engaging and inspiring shopping experience for its customers. ([pinalli.it](https://www.pinalli.it))

[View full post](https://blog.isc-cx.com/resources/pinalli-selects-isc-cx-customer-experience-program-italy)

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