--- title: 新聞及媒體 --- #### Login ## Liveboard [Login ](https://analytics.internationalservicecheck.com/liveboard/?__hstc=96860992.f0df3fb9dd6f327b10e4f91071f42d8a.1570598955086.1570769650787.1570773719119.9&__hssc=96860992.4.1570773719119&__hsfp=3494084449) ## 評估員 [Login ](https://myaccount.isc-cx.com/Default.aspx?__hstc=96860992.f0df3fb9dd6f327b10e4f91071f42d8a.1570598955086.1570769650787.1570773719119.9&__hssc=96860992.4.1570773719119&__hsfp=3494084449) [![ISC CX](https://blog.isc-cx.com/hs-fs/hubfs/ISC_October2019%20Theme/Image/isc-logo.png?width=182&height=100&name=isc-logo.png "ISC CX")](https://www.isc-cx.com/zh-hant/) # 新聞及媒體 ### 出版於 - [一月 2020 (3)](https://blog.isc-cx.com/zh/news-media/archive/2020/01) - [四月 2021 (3)](https://blog.isc-cx.com/zh/news-media/archive/2021/04) - [六月 2021 (3)](https://blog.isc-cx.com/zh/news-media/archive/2021/06) - [十一月 2021 (3)](https://blog.isc-cx.com/zh/news-media/archive/2021/11) - [二月 2022 (3)](https://blog.isc-cx.com/zh/news-media/archive/2022/02) [ 13/10/2023 #### 行动多元化：ISC-CX 为全球客户互动树立了新标准 ](https://blog.isc-cx.com/zh/news-media/diversity-in-action-isc-cx-sets-new-standards-in-global-customer-engagement) [ 22/09/2023 #### ISC-CX 2023 基准 - 8 个行业 - 化妆品零售业遥遥领先 ](https://blog.isc-cx.com/zh/news-media/isc-cx-2023-benchmark-8-industries-cosmetic-retail-leads-the-way) [ 11/08/2023 #### 通过神秘购物改善咖啡连锁店的顾客体验 ](https://blog.isc-cx.com/zh/news-media/improved-customer-experience-through-mystery-shopping-in-a-coffee-chain) [ 20/07/2023 #### 选择神秘购物提供商的关键因素 ](https://blog.isc-cx.com/zh/news-media/key-factors-when-choosing-a-mystery-shopping-provider) [ 16/05/2023 #### 2023年上海车展的趋势 ](https://blog.isc-cx.com/zh/news-media/the-trends-of-the-2023-shanghai-auto-show) [ 26/04/2023 #### ISC-CX获得EcoVadis的可持续发展奖 ](https://blog.isc-cx.com/zh/news-media/isc-cx-receives-ecovadis-award-for-sustainability) [ 19/04/2023 #### 新的ISC-CX报告： 基于谷歌评论的最佳运动品牌 ](https://blog.isc-cx.com/zh/news-media/new-isc-cx-report-the-best-sports-brands-based-on-google-reviews) [ 27/03/2023 #### ISC-CX任命Kasia Filbrandt为新的咨询董事会成员 ](https://blog.isc-cx.com/zh/news-media/isc-cx-appoints-kasia-filbrandt-as-a-new-advisory-board-member) [ 02/03/2023 #### 客户体验：Z世代购车时注意些什么 ](https://blog.isc-cx.com/zh/news-media/customer-experience-what-does-generation-z-think-about-buying-a-vehicle) [ 24/01/2023 #### 客户反馈在快餐店领域的好处 ](https://blog.isc-cx.com/zh/news-media/the-benefits-of-customer-feedback-in-the-qsr-sector) [ 20/12/2022 #### 可操作的客户反馈五步法 ](https://blog.isc-cx.com/zh/news-media/actionable-customer-feedback-in-five-steps) [ 30/11/2022 #### 世界各地的客户体验 ](https://blog.isc-cx.com/zh/news-media/customer-experience-around-the-world) [ 08/11/2022 #### 研究：准备在线购买汽车 ](https://blog.isc-cx.com/zh/news-media/study-readiness-to-buy-a-car-online) [ 31/10/2022 #### ISC-CX 在 2022 年前两个季度实现了非凡的增长率 ](https://blog.isc-cx.com/zh/news-media/isc-cx-registers-an-extraordinary-growth-rate-in-the-first-two-quarters-of-2022) [ 25/10/2022 #### 能使神秘购物在零售业中具有深远意义的五大原因 ](https://blog.isc-cx.com/zh/news-media/top-5-reasons-that-make-mystery-shopping-profoundly-important-in-retail) [ 13/09/2022 #### ISC-CX TALKALYTICS: 服务中心如何通过人工智能改善其客户体验 ](https://blog.isc-cx.com/zh/news-media/isc-cx-talkalytics-how-service-centers-can-improve-their-customer-experience-thanks-to-artificial-intelligence) [ 03/08/2022 #### 您的公司有多全渠道？ ](https://blog.isc-cx.com/zh/news-media/how-omnichannel-is-your-company) [ 07/07/2022 #### ISC-CX任命Hannes Holzer为其董事会技术总监 ](https://blog.isc-cx.com/zh/news-media/isc-cx-appoints-hannes-holzer-to-its-board-as-technical-director) [ 14/06/2022 #### ISC-CX 与 Foot Locker 合作提升东欧门店的客户体验 ](https://blog.isc-cx.com/zh/news-media/isc-cx-partners-with-foot-locker-to-elevate-customer-experience-at-its-stores-in-eastern-europe) [ 07/06/2022 #### ISC-CX成为壳牌的重要客户体验合作伙伴 ](https://blog.isc-cx.com/zh/news-media/isc-cx-becomes-a-key-customer-experience-partner-of-shell) [ 31/05/2022 #### ISC-CX 在巴西开设办事处以支持拉丁美洲快速增长的客户群 ](https://blog.isc-cx.com/zh/news-media/isc-cx-opens-office-in-brazil-to-support-rapidly-increasing-customer-base-in-latin-america) [ 12/05/2022 #### 2022 年 4 月，ISC-CX 评估人员花费 70 万分钟为全球零售商积极捕获客户体验数据 ](https://blog.isc-cx.com/zh/news-media/isc-cx-evaluators-spend-an-all-time-high-of-700k-minutes-actively-capturing-customer-experience-data-for-global-retailers-during-april-2022) [ 26/04/2022 #### 审计与神秘购物: 何时使用 ](https://blog.isc-cx.com/zh/news-media/audit-vs.-mystery-shopping-when-to-use-which) [ 05/04/2022 #### 词汇表: 客户体验项目的关键指标 ](https://blog.isc-cx.com/zh/news-media/find-out-the-most-important-kpis-of-customer-experience-here) [ 03/03/2022 #### ISC-CX 成为 RE/MAX 官方客户体验合作伙伴 ](https://blog.isc-cx.com/zh/news-media/isc-cx-becomes-the-official-customer-experience-partner-of-re/max) [ 01/03/2022 #### 顶级客户体验表现者在哪些方面做得更好 ](https://blog.isc-cx.com/zh/news-media/this-is-how-your-company-becomes-a-top-customer-experience-performer) [ 17/02/2022 #### ISC-CX 与 NEINVER 合作并使用数据驱动的客户体验解决方案来优化零售店中心的购物体验 ](https://blog.isc-cx.com/zh/news-media/isc-cx-partners-with-neinver-using-data-driven-cx-solutions-to-optimize-the-shopping-experience-at-retail-outlet-centers) [ 03/02/2022 #### ISC-CX成为Poke House的官方反馈合作伙伴 ](https://blog.isc-cx.com/zh/news-media/isc-cx-becomes-the-official-feedback-partner-of-poke-house) [ 01/02/2022 #### 区分奢侈品牌客户体验的 6 个属性 ](https://blog.isc-cx.com/zh/news-media/customer-experience-of-luxury-brands-discover-6-drivers) [ 18/01/2022 #### 整合您的客户体验项目以培养绩效文化 ](https://blog.isc-cx.com/zh/news-media/news-media/different-cx-programs-in-your-company-integrate) [ 16/12/2021 #### 领先的奢侈品牌如何在2021年创造客户忠诚度 ](https://blog.isc-cx.com/zh/news-media/news-media/customer-loyalty-for-luxury-brands-2021-find-out-more-here) [ 30/11/2021 #### 您应该寻求患者反馈的5个原因 ](https://blog.isc-cx.com/zh/news-media/news-media/5-reasons-you-should-seek-patient-feedback) [ 16/11/2021 #### ISC-CX在客户体验和市场研究行业实现其全球应用提升能力的重大升级 ](https://blog.isc-cx.com/zh/news-media/innovative-reliable-the-new-isc-cx-mobile-app) [ 03/11/2021 #### 提高患者满意度的 3 种方法 ](https://blog.isc-cx.com/zh/news-media/3-ways-to-increase-patient-satisfaction) [ 18/10/2021 #### 博客标题:  ISC-CX 对持续 AI 和机器学习开发的承诺是客户的明显胜利。 ](https://blog.isc-cx.com/zh/news-media/isc-cxs-commitment-to-continuous-ai-and-machine-learning-development-is-a-clear-win-for-clients) [ 13/10/2021 #### 以患者为中心的护理。 医疗保健领域的客户体验 ](https://blog.isc-cx.com/zh/news-media/patient-focused-care-customer-experience-in-the-healthcare-sector) [ 14/09/2021 #### 白皮书：简单地提高客户的忠诚度 ](https://blog.isc-cx.com/zh/news-media/white-paper-simply-increase-customer-loyalty) [ 31/08/2021 #### 顶级服务趋势: 客户之声 ](https://blog.isc-cx.com/zh/news-media/top-service-trend-voice-of-customer) [ 10/08/2021 #### 未来移动性的巨大机遇 ](https://blog.isc-cx.com/zh/news-media/the-vast-opportunities-in-the-future-of-mobility) [ 22/06/2021 #### 迷你白皮书：通过本文分析发现意想不到的见解 ](https://blog.isc-cx.com/zh/news-media/mini-white-paper-discover-the-unexpected-with-textalytics) [ 15/06/2021 #### 关于私人银行神秘购物您想知道的一切 ](https://blog.isc-cx.com/zh/news-media/everything-you-always-wanted-to-know-about-mystery-shopping-in-private-banks) [ 02/06/2021 #### 银行应担心客户体验的3个原因 ](https://blog.isc-cx.com/zh/news-media/3-reasons-why-banks-should-worry-about-customer-experience) [ 25/05/2021 #### 新冠疫情对客户期望的持久影响 ](https://blog.isc-cx.com/zh/news-media/the-lasting-impact-of-covid-19-on-customer-expectations) [ 11/05/2021 #### 关于全渠道客户体验的五个事实 ](https://blog.isc-cx.com/zh/news-media/five-facts-about-omni-channel-customer-experience) [ 27/04/2021 #### 零售业危机后的实力 ](https://blog.isc-cx.com/zh/news-media/retail-sector-strength-after-the-crisis) [ 13/04/2021 #### 信息图：通过ISC-CX文本分析得到意想不到的收获 ](https://blog.isc-cx.com/zh/news-media/infographic-discover-the-unexpected-with-isc-cx-textalytics) [ 08/04/2021 #### 让购物者重返实体店的五个技巧 ](https://blog.isc-cx.com/zh/news-media/five-tips-to-get-shoppers-back-into-your-physical-stores) [ 23/03/2021 #### 众包–在每个销售点能够实现的群智 ](https://blog.isc-cx.com/zh/news-media/crowd-sourcing-what-swarm-intelligence-can-achieve-at-every-pos) [ 09/03/2021 #### 出色的客户体验的秘诀 ](https://blog.isc-cx.com/zh/news-media/the-secret-to-an-outstanding-customer-experience) [ 23/02/2021 #### 实时市场研究-让众包为您实现 ](https://blog.isc-cx.com/zh/news-media/实时市场研究-让众包为您实现) [ 09/02/2021 #### 了解客户为何使用人工智能 ](https://blog.isc-cx.com/zh/news-media/了解客户为何使用人工智能) [ 25/01/2021 #### 为什么在每个行业中客户反馈都非常重要 ](https://blog.isc-cx.com/zh/news-media/为什么在每个行业中客户反馈都非常重要) [ 16/10/2020 #### The Dramatic Impact of Covid-19 Store Safety Protocols on NPS ](https://blog.isc-cx.com/zh/news-media/2020-covid-19-measurement-infographic-0) [ 22/07/2020 #### 5 things you may have missed in the 2020 Global CX Benchmark ](https://blog.isc-cx.com/zh/news-media/2020-customer-experience-benchmark-report-6) [ 14/07/2020 #### 2020 Global Customer Satisfaction Benchmark Report ](https://blog.isc-cx.com/zh/news-media/2019-customer-experience-benchmark-report-0-0) [ 12/05/2020 #### ISC-CX: Improved Covid-19 protection at retail stores through new customer feedback technology ](https://blog.isc-cx.com/zh/news-media/covid-19-feedback-0-0-0) [ 21/01/2020 #### ANSWERS TO YOUR BIGGEST QUESTIONS ABOUT TEXT MINING AND VOICE-2025 ](https://blog.isc-cx.com/zh/news-media/text-mining-and-voice-2025) [ 14/01/2020 #### THE 2019 CUSTOMER EXPERIENCE BENCHMARK REPORT ](https://blog.isc-cx.com/zh/news-media/2019-customer-experience-benchmark-report) [ 10/01/2020 #### 大新聞…… ](https://blog.isc-cx.com/zh/news-media/international-service-check-is-now-isc-cx) ##### ISC-CX **Switzerland Multisearch AG** Aeschengraben 29 4051 Basel +41 61 225 42 15 +41 61 681 65 84 [E-Mail](mailto:contact@isc-cx.com) **Germany Multisearch 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