Our commitment to excellence in every visit
In Customer Experience programs, quality and trust are non-negotiable. A mystery shopping report is only as good as the accuracy of its data, the clarity of its evidence, and the reliability of the process behind it. That’s why at ISC-CX, we go further than simply “collecting feedback.” We build a system designed to give our clients absolute confidence that every visit is genuine, consistent, and actionable.
Here’s how we do it:
Accurate & consistent reporting
When it comes to data, small inconsistencies can create big doubts. That’s why we put multiple safeguards in place to ensure every answer is aligned with brand expectations:
- Double Validation: Each report goes through a two-step review to check for logic and consistency.
- Guideline-Adherent Training: Our evaluators receive detailed training on client-specific requirements, including category nuances.
- Built-in Consistency Checks: Our platform automatically flags contradictions—so issues are corrected before a report is finalized.
High-quality visual documentation
Photos aren’t just illustrations; they’re proof. That’s why we treat visual documentation as an integral part of reporting:
- Photo Upload Rules: Time-stamped, clear images are mandatory for every visit.
- Smart Photo Validation: Blurry or incomplete uploads are blocked automatically.
- Pre-Submission Checklist: Built-in reminders ensure evaluators submit complete, compliant documentation.
Fast & reliable communication
Speed and transparency matter when managing complex, international programs. We make communication a priority by offering:
- Guaranteed Response Time: We reply to client inquiries within 24 hours.
- Real-Time Status Updates: At any moment, clients can check whether a report is submitted, under review, or finalized.
- Dedicated Contact: One consistent point of contact, with backup support to ensure continuity.
Verified mystery visits
Authenticity is critical. To prevent fraudulent or incomplete visits, we’ve built robust verification processes:
- Geo-Validation: GPS and time stamps confirm evaluator presence on-site.
- Random Audit Checks: Internal spot checks detect anomalies or irregular patterns.
- Client Escalation Option: Any visit can be flagged for re-validation—no questions asked.
These steps safeguard the credibility of every result.
Why ISC-CX?
With more than 25 years of experience and over 1.2 million active evaluators worldwide, ISC-CX combines scale with precision. Our promise is simple: to deliver insights you can trust, backed by systems that guarantee accuracy, transparency, and responsiveness.
Because in Customer Experience, every visit matters—and every detail counts.
