Munich/Basel, 28.04.2026 – ISC-CX is pleased to announce a new collaboration with Pinalli, one of Italy’s leading beauty retailers. As part of this partnership, ISC-CX will support Pinalli with a national Mystery Shopping program designed to help the company further strengthen its focus on customer experience across its store network in Italy.
The collaboration reflects Pinalli’s ongoing commitment to delivering high-quality service and reinforcing its position as a customer-focused leader in the beauty retail sector. ISC-CX will contribute its expertise in customer experience measurement, program refinement, and modern reporting solutions to support Pinalli with clear, actionable insights.
We are proud to partner with Pinalli on this important initiative. The company demonstrates a clear commitment to customer experience and service quality. Through our mystery shopping program, we translate customer expectations into actionable insights that drive continuous improvement.
Reinhold Auer, Managing Director at ISC-CX
With this collaboration, ISC-CX continues to strengthen its role as a trusted partner for retail brands seeking to improve customer experience through tailored mystery shopping programs and flexible reporting solutions.About Pinalli
Pinalli is one of Italy’s leading beauty retailers, with more than 100 beauty stores and a strong e-commerce presence. The company offers a wide selection of beauty, fragrance, skincare, and personal care products, with a clear focus on creating an engaging and inspiring shopping experience for its customers. (pinalli.it)
