Read on, and pick up some of the hard-won insights and real-world tips we’ve learned from decades of running CX programmes for some of the world’s leading brands.
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Just fill out a contact form with a few details about your project (if you have any). We will then schedule a call to define the best CX programme to meet your needs. After that, we’ll be ready to get started, and we’ll do the rest!
We can define and launch a new programme in just a few days.
We can accommodate programmes of almost any size. For large programmes, we have over a million mystery shoppers who are located across 150+ countries. We can also run very small programmes with just one mystery shopper interacting with just one touchpoint (e.g. one store or your website).
Yes! We assign a personalized account manager to every programme. They will walk you through the programme, keep you updated on progress, answer any question you might have, and help you get as much value as possible from your programme and the data it produces.
No! Our programs have all-inclusive pricing, and all work and communication with your personalised account manager will be part of your fee.
Audits are extensive evaluations of one or more of your stores. Our mystery shoppers will go to their assigned store with a checklist of items to evaluate. They will work hand-in-hand with your staff to perform their evaluation.
Crowdsourcing are typically short assignments that are completed very quickly. They collect simple data points from one or more of your locations, such as checking how a product is priced or displayed at a local store.
Mystery shopping are covert evaluations of one or more of your brand’s touchpoints. Our mystery shoppers will go to a location (or to your website) and perform an evaluation that tells you what a real customer thinks. You can also send a mystery shopper to your competition’s location(s) or website to perform the same kind of evaluation.
