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      Press Release
      ISC-CX Appoints Paul Schäfer as Strategic Advisor
      30 October, 2025

      ISC-CX Appoints Paul Schäfer as Strategic Advisor

      Basel /Munich, October 30, 2025 – International customer experience leader ISC-CX is strengthening its strategic and technological capabilities with the appointment of Paul Schäfer, long-time CEO of Infominds and ACS...

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      29 October, 2025
      How Mystery Shopping exposes the gap between brand belief and customer reality
      14 October, 2025
      ISC-CX participates in Shell CX Ignite 2025 in Kuala Lumpur
      26 September, 2025
      ISC-CX Whitepaper: How Mystery Shopping reveals electronics brands’ CX in retail
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      29.10.2025
      Blog

      How Mystery Shopping exposes the gap between brand belief and customer reality

      How Mystery Shopping exposes the gap between brand belief and customer reality
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      26.09.2025
      Whitepaper

      ISC-CX Whitepaper: How Mystery Shopping reveals electronics brands’ CX in retail

      ISC-CX Whitepaper: How Mystery Shopping reveals electronics brands’ CX in retail
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      10.07.2025
      Whitepaper

      ISC-CX Whitepaper: CX Audits build trust in the Money Transfer Industry

      ISC-CX Whitepaper: CX Audits build trust in the Money Transfer Industry
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      25.06.2025
      Blog

      Mystery Shopping in luxury retail: How to achieve excellence in CX

      Mystery Shopping in luxury retail: How to achieve excellence in CX
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      11.10.2024
      Blog

      Navigating the Future: Mystery Shopping in the Ever-Changing Automotive Environment

      Navigating the Future: Mystery Shopping in the Ever-Changing Automotive Environment
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      08.07.2024
      Whitepaper

      ISC-CX Whitepaper: Essential Checklist for Initiating a Mystery Shopping Programme

      ISC-CX Whitepaper: Essential Checklist for Initiating a Mystery Shopping Programme
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      Knowledge Base
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      Knowledge Base

      Hard-won insights and real-world tips we’ve learned from decades of running CX programmes for some of the world’s leading brands.

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