Skip to main content
    Resources

    Advice on every
    CX topic

    Dig in, and find answers to your biggest CX questions — including practical guidance on how to design, deploy, and benefit from your next CX programme.

      All Automotive Blog Mystery Shopping Press Release
      Press Release
      ISC-CX Selected as Customer Experience Partner for Venchi
      2 July, 2026

      ISC-CX Selected as Customer Experience Partner for Venchi

      Venchi, the renowned Italian premium chocolate and gelato brand, has partnered with ISC-CX to launch a structured customer experience (CX) measurement program across its boutiques in key European markets, including...

      Learn more
      12 June, 2026
      ISC-CX launches Mystery Shopping Program with Deichmann in Spain and Portugal
      8 June, 2026
      From sales advisor to AI advisor? How Automotive CX is entering the hybrid era
      25 May, 2026
      ISC-CX Launches Nationwide Mystery Shopping Program with Clayton
      useful insights

      All resources

      02.07.2026
      Press Release

      ISC-CX Selected as Customer Experience Partner for Venchi

      ISC-CX Selected as Customer Experience Partner for Venchi
      Read more
      12.06.2026
      Press Release

      ISC-CX launches Mystery Shopping Program with Deichmann in Spain and Portugal

      ISC-CX launches Mystery Shopping Program with Deichmann in Spain and Portugal
      Read more
      08.06.2026
      Blog

      From sales advisor to AI advisor? How Automotive CX is entering the hybrid era

      From sales advisor to AI advisor? How Automotive CX is entering the hybrid era
      Read more
      25.05.2026
      Press Release

      ISC-CX Launches Nationwide Mystery Shopping Program with Clayton

      ISC-CX Launches Nationwide Mystery Shopping Program with Clayton
      Read more
      18.05.2026
      Press Release

      30 years of ISC-CX: global excellence in Mystery Shopping and CX

      30 years of ISC-CX: global excellence in Mystery Shopping and CX
      Read more
      04.05.2026
      Blog

      AI and self-service are not enough: Why real-world validation still matters

      AI and self-service are not enough: Why real-world validation still matters
      Read more
      Placeholder
      Knowledge Base
      Insights that change customer experience.
      Learn more
      Knowledge Base

      Hard-won insights and real-world tips we’ve learned from decades of running CX programmes for some of the world’s leading brands.

      Learn more