Skip to main content
    Resources

    Advice on every
    CX topic

    Dig in, and find answers to your biggest CX questions — including practical guidance on how to design, deploy, and benefit from your next CX programme.

      All Audits Automotive Blog Case Study Close the Loop Electronics Luxury Mystery Shopping Press Release
      Press Release
      ISC-CX chosen as Shell’s global CX partner
      3 February, 2025

      ISC-CX chosen as Shell’s global CX partner

      ISC-CX, a global leader in customer experience (CX) programs for over 20 years, is proud to announce its appointment as the Shell Global Customer Experience (CX) Partner in 2025. This expanded partnership underscores...

      Learn more
      6 December, 2024
      ISC-CX Highlight Operational Excellence with Avolta at MEADFA Conference 2024
      14 October, 2024
      Diversity in Action: ISC-CX Sets New Standards in Global Customer Engagement
      11 October, 2024
      Navigating the Future: Mystery Shopping in the Ever-Changing Automotive Environment
      useful insights

      All resources

      03.07.2024
      Blog

      Excelling in Customer Experience: ISC-CX Celebrates High Net Promoter Scores and Client Satisfaction

      Excelling in Customer Experience: ISC-CX Celebrates High Net Promoter Scores and Client Satisfaction
      Read more
      28.06.2024
      Case Study

      ISC-CX Case Study: Using the latest AI software to resolve CX shortcomings

      ISC-CX Case Study: Using the latest AI software to resolve CX shortcomings
      Read more
      28.06.2024
      Case Study

      ISC-CX Case Study: Enhancing Brand Visibility in the electronics consumer goods industry

      ISC-CX Case Study: Enhancing Brand Visibility in the electronics consumer goods industry
      Read more
      11.03.2024
      Press Release

      ISC-CX 2024: Revolution­ising Customer Experience

      ISC-CX 2024: Revolution­ising Customer Experience
      Read more
      23.01.2024
      Press Release

      ISC-CX Strengthens Leadership Team with Key Promotions

      ISC-CX Strengthens Leadership Team with Key Promotions
      Read more
      12.01.2024
      Case Study

      ISC-CX Luxury Brands Study: Worldwide customer reviews reveal valuable CX insights

      ISC-CX Luxury Brands Study: Worldwide customer reviews reveal valuable CX insights
      Read more
      Placeholder
      Knowledge Base
      Insights that change customer experience.
      Learn more
      Knowledge Base

      Hard-won insights and real-world tips we’ve learned from decades of running CX programmes for some of the world’s leading brands.

      Learn more