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      All Automotive Benchmark Blog Case Study Close the Loop Mystery Shopping Press Release
      Blog
      From insight to impact: ISC-CX launches next-gen Mystery Shopping framework
      20 May, 2025

      From insight to impact: ISC-CX launches next-gen Mystery Shopping framework

      Why traditional Mystery Shopping needs a digital upgrade In today’s hyper-competitive retail and service landscape, knowing how customers feel and behave in real time is not a luxury – it’s a necessity. While...

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      13 May, 2025
      25 years of partnership in CX: ISC-CX honors ACS and Infominds
      23 April, 2025
      Accelerating CX in Automotive: Best Practices
      3 March, 2025
      Why ISC-CX’s Voice of Customer Programme Stands Out in In-Store Experience
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      24.10.2023
      Press Release

      ISC-CX Shares Customer Experience Insights at Shell CX Ignite Event

      ISC-CX Shares Customer Experience Insights at Shell CX Ignite Event
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      16.10.2023
      Case Study

      How a European EV-Startup optimised its Test Drives through Mystery Shopping

      How a European EV-Startup optimised its Test Drives through Mystery Shopping
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      22.09.2023
      Benchmark Benchmark

      ISC-CX 2023 Benchmark: 8 Industries – Cosmetic Retail Leads the Way

      ISC-CX 2023 Benchmark: 8 Industries – Cosmetic Retail Leads the Way
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      11.08.2023
      Case Study

      Improved Customer Experience through Mystery Shopping in a Coffee Chain

      Improved Customer Experience through Mystery Shopping in a Coffee Chain
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      29.06.2023
      Blog

      Intro­ducing ISC-CX Close the Loop powered by AI - Maximizing Customer Experiences through seamless action

      Intro­ducing ISC-CX Close the Loop powered by AI - Maximizing Customer Experiences through seamless action
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      20.06.2023
      Press Release

      ISC-CX and Replay Elevate Customer Experience to New Heights

      ISC-CX and Replay Elevate Customer Experience to New Heights
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      Knowledge Base
      Insights that change customer experience.
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      Knowledge Base

      Hard-won insights and real-world tips we’ve learned from decades of running CX programmes for some of the world’s leading brands.

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