Skip to main content
    Resources

    Advice on every
    CX topic

    Dig in, and find answers to your biggest CX questions — including practical guidance on how to design, deploy, and benefit from your next CX programme.

      All Automotive Blog Case Study Close the Loop Mystery Shopping Press Release
      Blog
      Why ISC-CX’s Voice of Customer Programme Stands Out in In-Store Experience
      3 March, 2025

      Why ISC-CX’s Voice of Customer Programme Stands Out in In-Store Experience

      In today’s competitive market, businesses need more than just data—they need insights that are deeply actionable and grounded in real-world customer interactions. At ISC-CX, our Voice of Customer (VoC) programme stands...

      Learn more
      3 February, 2025
      ISC-CX chosen as Shell’s global CX partner
      6 December, 2024
      ISC-CX Highlight Operational Excellence with Avolta at MEADFA Conference 2024
      14 October, 2024
      Diversity in Action: ISC-CX Sets New Standards in Global Customer Engagement
      useful insights

      All resources

      11.08.2023
      Case Study

      Improved Customer Experience through Mystery Shopping in a Coffee Chain

      Improved Customer Experience through Mystery Shopping in a Coffee Chain
      Read more
      29.06.2023
      Blog

      Intro­ducing ISC-CX Close the Loop powered by AI - Maximizing Customer Experiences through seamless action

      Intro­ducing ISC-CX Close the Loop powered by AI - Maximizing Customer Experiences through seamless action
      Read more
      20.06.2023
      Press Release

      ISC-CX and Replay Elevate Customer Experience to New Heights

      ISC-CX and Replay Elevate Customer Experience to New Heights
      Read more
      15.06.2023
      Blog

      ISC-CX Revolutionizes Customer Experience with Latest Mobile App Update

      ISC-CX Revolutionizes Customer Experience with Latest Mobile App Update
      Read more
      16.05.2023
      Blog

      The trends of the 2023 Shanghai Auto Show

      The trends of the 2023 Shanghai Auto Show
      Read more
      26.04.2023
      Press Release

      ISC-CX receives EcoVadis award for sustainability

      ISC-CX receives EcoVadis award for sustainability
      Read more
      Placeholder
      Knowledge Base
      Insights that change customer experience.
      Learn more
      Knowledge Base

      Hard-won insights and real-world tips we’ve learned from decades of running CX programmes for some of the world’s leading brands.

      Learn more