Skip to main content
    Resources

    Advice on every
    CX topic

    Dig in, and find answers to your biggest CX questions — including practical guidance on how to design, deploy, and benefit from your next CX programme.

      All Audits Automotive Blog post Case Study Close the Loop Electronics Luxury Mystery Shopping Press Release
      Press
      ISC-CX chosen as Shell’s global CX partner
      3 February, 2025

      ISC-CX chosen as Shell’s global CX partner

      ISC-CX, a global leader in customer experience (CX) programs for over 20 years, is proud to announce its appointment as the Shell Global Customer Experience (CX) Partner in 2025. This expanded partnership underscores...

      Learn more
      17 January, 2025
      ISC-CX Highlight Operational Excellence with Avolta at MEADFA Conference 2024
      15 October, 2024
      Navigating the Future: Mystery Shopping in the Ever-Changing Automotive Environment
      30 July, 2024
      ISC-CX Whitepaper: Essential Checklist for Initiating a Mystery Shopping Programme
      useful insights

      All resources

      28.06.2024
      Automotive

      ISC-CX Case Study: Using the latest AI software to resolve CX shortcomings

      ISC-CX Case Study: Using the latest AI software to resolve CX shortcomings
      Read more
      28.06.2024
      Audits

      ISC-CX Case Study: Enhancing Brand Visibility in the electronics consumer goods industry

      ISC-CX Case Study: Enhancing Brand Visibility in the electronics consumer goods industry
      Read more
      11.03.2024
      Press Release

      ISC-CX 2024: Revolution­ising Customer Experience

      ISC-CX 2024: Revolution­ising Customer Experience
      Read more
      23.01.2024
      Press Release

      ISC-CX Strengthens Leadership Team with Key Promotions

      ISC-CX Strengthens Leadership Team with Key Promotions
      Read more
      12.01.2024
      Mystery Shopping

      ISC-CX Luxury Brands Study: Worldwide customer reviews reveal valuable CX insights

      ISC-CX Luxury Brands Study: Worldwide customer reviews reveal valuable CX insights
      Read more
      23.11.2023
      Mystery Shopping

      Tobacco Industry in the spotlight: Increased Protection of Minors thanks to Mystery Shopping

      Tobacco Industry in the spotlight: Increased Protection of Minors thanks to Mystery Shopping
      Read more
      Placeholder
      Knowledge Base
      Insights that change customer experience.
      Learn more
      Knowledge Base

      Hard-won insights and real-world tips we’ve learned from decades of running CX programmes for some of the world’s leading brands.

      Learn more