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      Press Release
      ISC-CX Appoints Paul Schäfer as Strategic Advisor
      30 October, 2025

      ISC-CX Appoints Paul Schäfer as Strategic Advisor

      Basel /Munich, October 30, 2025 – International customer experience leader ISC-CX is strengthening its strategic and technological capabilities with the appointment of Paul Schäfer, long-time CEO of Infominds and ACS...

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      29 October, 2025
      How Mystery Shopping exposes the gap between brand belief and customer reality
      14 October, 2025
      ISC-CX participates in Shell CX Ignite 2025 in Kuala Lumpur
      26 September, 2025
      ISC-CX Whitepaper: How Mystery Shopping reveals electronics brands’ CX in retail
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      12.01.2024
      Case Study

      ISC-CX Luxury Brands Study: Worldwide customer reviews reveal valuable CX insights

      ISC-CX Luxury Brands Study: Worldwide customer reviews reveal valuable CX insights
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      23.11.2023
      Blog

      Tobacco Industry in the spotlight: Increased Protection of Minors thanks to Mystery Shopping

      Tobacco Industry in the spotlight: Increased Protection of Minors thanks to Mystery Shopping
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      07.11.2023
      Case Study

      Case Study: Improving Customer Experience in Fashion with ISC-CX's Close the Loop

      Case Study: Improving Customer Experience in Fashion with ISC-CX's Close the Loop
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      24.10.2023
      Press Release

      ISC-CX Shares Customer Experience Insights at Shell CX Ignite Event

      ISC-CX Shares Customer Experience Insights at Shell CX Ignite Event
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      16.10.2023
      Case Study

      How a European EV-Startup optimised its Test Drives through Mystery Shopping

      How a European EV-Startup optimised its Test Drives through Mystery Shopping
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      22.09.2023
      Benchmark Benchmark

      ISC-CX 2023 Benchmark: 8 Industries – Cosmetic Retail Leads the Way

      ISC-CX 2023 Benchmark: 8 Industries – Cosmetic Retail Leads the Way
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      Knowledge Base
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      Knowledge Base

      Hard-won insights and real-world tips we’ve learned from decades of running CX programmes for some of the world’s leading brands.

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