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      Blog
      From insight to impact: ISC-CX launches next-gen Mystery Shopping framework
      20 May, 2025

      From insight to impact: ISC-CX launches next-gen Mystery Shopping framework

      Why traditional Mystery Shopping needs a digital upgrade In today’s hyper-competitive retail and service landscape, knowing how customers feel and behave in real time is not a luxury – it’s a necessity. While...

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      13 May, 2025
      25 years of partnership in CX: ISC-CX honors ACS and Infominds
      23 April, 2025
      Accelerating CX in Automotive: Best Practices
      3 March, 2025
      Why ISC-CX’s Voice of Customer Programme Stands Out in In-Store Experience
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      28.06.2024
      Case Study

      ISC-CX Case Study: Enhancing Brand Visibility in the electronics consumer goods industry

      ISC-CX Case Study: Enhancing Brand Visibility in the electronics consumer goods industry
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      11.03.2024
      Press Release

      ISC-CX 2024: Revolution­ising Customer Experience

      ISC-CX 2024: Revolution­ising Customer Experience
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      23.01.2024
      Press Release

      ISC-CX Strengthens Leadership Team with Key Promotions

      ISC-CX Strengthens Leadership Team with Key Promotions
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      12.01.2024
      Case Study

      ISC-CX Luxury Brands Study: Worldwide customer reviews reveal valuable CX insights

      ISC-CX Luxury Brands Study: Worldwide customer reviews reveal valuable CX insights
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      23.11.2023
      Blog

      Tobacco Industry in the spotlight: Increased Protection of Minors thanks to Mystery Shopping

      Tobacco Industry in the spotlight: Increased Protection of Minors thanks to Mystery Shopping
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      07.11.2023
      Case Study

      Case Study: Improving Customer Experience in Fashion with ISC-CX's Close the Loop

      Case Study: Improving Customer Experience in Fashion with ISC-CX's Close the Loop
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      Knowledge Base
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      Knowledge Base

      Hard-won insights and real-world tips we’ve learned from decades of running CX programmes for some of the world’s leading brands.

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