ISC-CX 2023 Benchmark– 8 Industries – Cosmetic Retail Leads the Way

Improved Customer Experience through Mystery Shopping in a Coffee Chain

Key Factors when choosing a Mystery Shopping Provider

Intro­ducing ISC-CX Close the Loop powered by AI - Maximizing Customer Experiences through seamless action

ISC-CX and Replay Elevate Customer Experience to New Heights

ISC-CX Revolutionizes Customer Experience with Latest Mobile App Update

The trends of the 2023 Shanghai Auto Show

ISC-CX receives EcoVadis award for sustainability

New ISC-CX Report: The Best Sports Brands Based on Google Reviews

ISC-CX appoints Kasia Filbrandt as a new advisory board member

Customer Experience: What is Generation Z looking for when purchasing a vehicle?

Getting patient feedback made easy

The benefits of customer feedback in the QSR sector

Actionable customer feedback in five steps

Customer Experience around the world

Study: readiness to buy a car online

ISC-CX registers an extraordinary growth rate in the first two quarters of 2022

Top 5 reasons that make Mystery Shopping profoundly important in Retail

ISC-CX TALKALYTICS: How service centers can improve their customer experience thanks to artificial intelligence

How omnichannel is your company?


ISC-CX partners with Foot Locker to elevate Customer Experience at its stores in Eastern Europe

ISC-CX becomes a Key Customer Experience Partner of Shell

ISC-CX opens Office in Brazil to support rapidly increasing customer base in Latin America

ISC-CX Evaluators Spend an All-time High of 700K Minutes Actively Capturing Customer Experience Data for Global Retailers during April 2022

Whitepaper - Audit vs. Mystery Shopping: When to Use Which

Glossary: The Key Metrics for Customer Experience Programs

ISC-CX Becomes the Official Customer Experience Partner of RE/MAX

What top customer experience performers do better

ISC-CX Partners with NEINVER Using Data-Driven CX Solutions to Optimize the Shopping Experience at Retail Outlet Centers

ISC-CX Becomes the Official Feedback Partner of Poke House

6 Attributes Distinguish the Luxury Brand Customer Experience

Integrate your CX Programs to Cultivate a Culture of Performance

Whitepaper: How leading luxury brands create customer loyalty in 2021

5 Reasons You Should Seek Patient Feedback

ISC-CX achieves a major upgrade to its global app elevating capabilities for the CX and market research industries

3 Ways to Increase Patient Satisfaction

ISC-CX’s commitment to continuous AI and Machine Learning development

Patient-focused Care: Customer Experience in the Healthcare Sector

White Paper: Simply Increase Customer Loyalty

Top Service Trend: Voice of Customer

The Vast Opportunities in the Future of Mobility

Mini White Paper: Discover the Unexpected with ISC-CX Textalytics

Everything there is to know about mystery shopping in private banks

3 Reasons Why Banks Should Worry about Customer Experience

The Lasting Impact of Covid-19 on Customer Expectations

Five Facts about Omni-Channel Customer Experience

Retail Sector Strength After the Crisis

Infographic: Discover the unexpected with ISC-CX Textalytics

Five Tips to Get Shoppers Back into your Physical Stores

Whitepaper: Insights into the customer journey of electric cars in China

Crowd-sourcing –What Swarm Intelligence Can Achieve At Every POS

The Secret to an Outstanding Customer Experience

Market Research In Real Time - Crowd-sourcing Makes It Possible

Know what customers want using artificial intelligence


The Dramatic Impact of Covid-19 Store Safety Protocols on NPS

5 things you may have missed in the 2020 Global CX Benchmark

2020 Global Customer Satisfaction Benchmark Report

ISC-CX: Improved Covid-19 protection at retail stores through new customer feedback technology

ISC-CX develops the Healthy-Pass App

Answers to Your Biggest Questions about Text Mining and Voice-2025

The 2019 Customer Experience Benchmark Report